We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll credit to your account, replace the item, or make any necessary adjustments. Please read "Returns" below for more information. If you have questions, please don't hesitate to call the store at 952.929.1351 or 800.266.8157 or e-mail us at info@hoigaards.com.
SHIPPING
Two shipping options are offered for merchandise delivery:
Standard Shipping, 2-Day (weekdays)
Note: Orders usually ship 24-48 hours (business days) after being placed. If we do not have the item in-stock, we will notify you on the next business day by e-mail or phone. We do not guarantee delivery dates - if you need expedited shipping, please choose 2-Day.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S., Alaska, & Canada.
INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
RETURNS
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or mis-shipped merchandise. We are not responsible for lost, damaged, or stolen merchandise – shipping insurance can be purchased when mailing the returned item(s).
Merchandise returned that appears used will be subject to a restocking fee. Footwear, inline skates & other boxed merchandise must be returned in the original packaging and wrapped in a protective shipping carton, bag or brown wrapping paper. We charge a $10.00 re-boxing fee if sent otherwise.
Returns c/o Hoigaard's, Inc. 3945 Meadowbrook Road St. Louis Park, MN 55426
Please e-mail us at info@hoigaards.com to let us know what you will be returning. With all returns, please include your name, shipping address, phone number, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Hoigaard's reserves the right to cancel any order for any reason. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
