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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll credit to your account, replace the item, or make any necessary adjustments. Please read "Returns" below for more information. If you have questions, please don't hesitate to call the store at 952.929.1351 or 800.266.8157 or e-mail us at info@hoigaards.com.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We are not responsible for lost, damaged, or stolen merchandise – shipping insurance can be purchased when mailing the returned item(s).

Merchandise returned that appears used will be subject to a restocking fee. Footwear, inline skates & other boxed merchandise must be returned in the original packaging and wrapped in a protective shipping carton, bag or brown wrapping paper.  We charge a $10.00 re-boxing fee if sent otherwise.

Returns c/o Hoigaard's, Inc.
5425 Excelsior Blvd
St. Louis Park, MN 55416

Please e-mail us at info@hoigaards.com to let us know what you will be returning. With all returns, please include your name, shipping address, phone number, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc.


PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Hoigaard's reserves the right to cancel any order for any reason. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.