Policies & Shipping – Hoigaards

Policies & Shipping

Performance Guarantee

Walk away from our stores with more than just a pair of skis, boots or a board.

Walk away knowing that you’ve purchased equipment that’s perfect for you, equipment that is guaranteed to perform.

And if you aren’t happy with the way your gear is fitting, just bring them back within 3 uses and allow our experts to dial in your fit or we will exchange them at no additional cost.

No questions asked - our commitment to you.

If you have questions, please don't hesitate to call the store at 952.929.1351 or 800.266.8157 or e-mail us at info@hoigaards.com.

Easy Returns

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We are not responsible for lost, damaged, or stolen merchandise – shipping insurance can be purchased when mailing the returned item(s).

Merchandise returned that appears used will be subject to a restocking fee. Footwear, inline skates & other boxed merchandise must be returned in the original packaging and wrapped in a protective shipping carton, bag or brown wrapping paper.  We charge a $10.00 re-boxing fee if sent otherwise.

Returns c/o Hoigaard's, Inc.
5425 Excelsior Blvd
St. Louis Park, MN 55416

Please e-mail us at info@hoigaards.com to let us know what you will be returning. With all returns, please include your name, shipping address, phone number, copy of your invoice and an explanation of what you want done with your return - i.e. credit your account, exchange for another item etc.